Responsible Gaming
Gaming Should Be Entertainment
At Royal Reels, we believe online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Playing responsibly means:
- Setting limits on time and money spent
- Never chasing losses
- Keeping gaming separate from essential expenses like rent, bills, and food
- Recognising that games are based on chance and the house always has an edge
Age Verification
Online casino gaming is only for players aged 18 years or older in New Zealand. We are committed to preventing underage gambling. If you are under 18, you must not access or use our services.
Parents and guardians are encouraged to use parental controls and monitor online activity to protect young people.
Warning Signs of Problem Gambling
If you recognise any of these warning signs in yourself or someone else, help is available:
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essential expenses
- Hiding gambling activity or lying about time/money spent
- Feeling anxious, irritable, or restless when not gambling
- Gambling longer or with more money than intended
- Failed attempts to reduce or stop gambling
- Neglecting family, work, or study due to gambling
- Borrowing money or going into debt to gamble
- Using gambling to escape problems or difficult emotions
- Loss of interest in other activities and hobbies
Self-Help Tools
Royal Reels provides the following tools to help you gamble responsibly:
- Deposit Limits: Set daily, weekly, or monthly limits on deposits
- Loss Limits: Set maximum loss limits to control spending
- Reality Checks: Receive periodic reminders of time and money spent during gaming sessions
- Session Time Limits: Set automatic session timeouts
- Self-Exclusion: Temporarily or permanently exclude yourself from your account
- Account Closure: Request permanent closure of your gaming account
To access these tools, contact our customer support team or visit your account settings.
Support Organisations in New Zealand
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support:
New Zealand
- Gambling Helpline: 0800 654 655 (Free, 24/7) — Free national helpline with trained counsellors
- Problem Gambling Foundation: www.pgf.nz — Support services and resources
International Support
If you are accessing Royal Reels from outside New Zealand, the following organisations may be helpful:
- GamCare (United Kingdom): www.gamcare.org.uk — Free counselling and support
- GamStop (United Kingdom): www.gamstop.co.uk — National self-exclusion scheme
- Gambling Help Online (Australia): www.gamblinghelponline.org.au — Counselling and support services
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Resources and support
- National Council on Problem Gambling (United States): www.ncpgambling.org — Information and referrals
If You Need Help
Please reach out today. Problem gambling is a serious issue, but help and recovery are possible. There is no shame in asking for support — counsellors and advisors are trained, experienced, and ready to listen without judgment.
If you or someone close to you is struggling with gambling, contact the Gambling Helpline on 0800 654 655 (available 24/7, free of charge) or visit www.pgf.nz.
Your wellbeing is our priority. Gamble responsibly.